Friday November 28 | Customer Service

November 26, 2008 at 9:33 am | Posted in Coming Up | Leave a comment

On the busiest shopping day of the year, we’ll take a look at a concept that has seemed to have gone by the wayside- customer service. We’ll talk about some of the ways customer service professionals are trying to give good service to their customers and how people in different areas of expertise deliver service.

Guests
Ed Gagnon – President, Customer Service Solutions
Brian Cox – Customer Service Director of eGovernment, Mecklenburg County
Dwayne Campbell – Customer Relationship Manager for Mecklenburg Co. IT Services
Kimberly Laney – Interim Director of CharMeck 311 Call Center

Listen to Show

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